エイト
I love how easy it is to use esim and apply it from just the app but the number 1 problem it has is that it would always either sign out from the app after not opening it for several weeks or after each update that it got. not as efficient as wanted but not a huge problem that affects the esim though.
Celcom Axiata Berhad
March 6, 2024
Hi エイト, it's fantastic to hear that you're enjoying the Yoodo app! Your 4-star rating motivates us to keep striving for excellence. We're committed to refining our app's performance to ensure a seamless experience for you and all our users.
Shing Jian
I never thought attaching my card for ease of payment would backfire, the settings for plan purchase are set to auto renewal each month without toggling it on. So unknowingly I have been automatically charged for 2 months and the cancellation request for this months unused quata has still been denied.
Celcom Axiata Berhad
March 13, 2024
Hi, we are very sorry to hear that.The auto renewal must be off if you dont want the plan to be auto renew.You may refer here for more info : https://support.yoodo.com.my/hc/en-us/articles/115001927473-What-is-Auto-renew
Rosnaniza Zakaria
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App super slow.. So frustated with the app. Click once not responsive. Need to click so many times and loading so long. Really bad customer experience. App team, please improve your app performance.